13th
January
2008
The excellence reflex
posted in Understanding Customer Behaviour |
“People duck as a natural reflex when something is hurled at them.
Similarly, the excellence reflex is a natural reaction to fix something that isn’t right, or to improve something that could be better. The excellence reflex is rooted in instinct and upbringing, and then constantly honed through awareness, caring, and practice.
The overarching concern to do the right thing well is something we can’t train for.
Either it’s there or it isn’t. So we need to train how to hire for it.”
This brilliant piece of insightful advice comes from a compelling read — Setting the Table, written by award winning New York restaurateur Danny Meyer.
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on Sunday, January 13th, 2008 at 7:55 pm and is filed under Understanding Customer Behaviour.
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