What was once considered a bonus, has now become necessity for travelers and hotel guest. Just a few years ago ,before the internet and technology completely took the world by storm hotel guest considered things like Wi-fi and free breakfast to be perks. People would spend a bit more to have these “extras” with no problem, and had no expectations for hotels that did not offer them. Today, nearly guest require these things to be provided before even considering lodging with a particular hotel. The convenience of having an all in one and all inclusive guest experience has now become a common necessity. The J.D. Power North America Hotel Guest Satisfaction Index Study is an annual survey conducted on hotels to measure performance in eight different areas. 2016 marks year 20 for the survey, which is thought to help improve the overall guest satisfaction rates of hotel facilities. While there was an overall increase for 2016, a much larger increase was seen between 2015 and 2015. The survey uses a 1,000 point system to determine a satisfaction level for the facility. For the 2016 year, the overall increase was only two points, which was much lower than the 25 point increase between 2014 and 2015.
Founder of Baltes Commercial Realty, Ltd Terry Baltes is an expert realtor and businessman. Baltes graduated from The Ohio State University in 1972 with a triple Bachelor’s degree in Real Estate, marketing and Finance. Just five short years after finishing college, Baltes decided to start his own business. He says that although he was fairly young and fresh out of school with little experience, he had a vision, and that was all that he needed to get started. Baltes worked tirelessly to bring his vision into reality and in 1977 he opened Baltes Commercial Realty. He has instilled his own personal goals and values within the company. Baltes works hard to maintain strong relationships with his clients and has lead the company to hold a significant client base and reach significant financial success. Today, Terry Baltes feels as though he has watered and nurtured Baltes Commercial Realty, Ltd, and after 36 years he finally has the chance to see the result. Baltes been featured on the annual Top Ten Hotel Broker lists through “Hotel Business” and “Hotel Management Magazine” for the last two decades.
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